How can I request a refund or rollover of my Naka-Kon 2020 membership?
Please fill out this form by March 27, 2020 to submit your request: https://forms.gle/YUoz31E9zEgvE91F8
What will happen to my Event Ticket purchases?
Because we cannot guarantee that the organizers and presenters of these events will be available for Naka-Kon 2021, all Event Tickets purchased will fully be refunded. These include:
- Maid Café
- Japanese Wagashi
- Sushi Making Course
- Charity Ball
- Gothic Lolita Tea Party
How will group registration be handled?
We will either do a full refund or a full rollover of the entire group. We will not do partial refund and partial rollovers.
For groups who request a refund, a refund will be applied to the card that was used to pay for the entire group. Group will then have to coordinate internally in distributing the individual shares.
How long will it take to receive the refund from Eventbrite once I fill out the request form?
After the form deadline of March 27, we will organize all the requests that we have received and coordinate with Eventbrite in processing a bulk refund. We are hoping all refunds will be processed by mid-April.
How will I receive my refund?
You will be receiving credit back to the card that you utilized to register and/or purchase event tickets.
The credit card that I used to pay is not valid anymore. What should I do?
Under this scenario, the funds will go to the bank that issued your card. You will need to coordinate with your bank directly on how to receive the fund. We encourage you to contact your bank to let them know that you are anticipating to receive a refund from Eventbrite within the next few weeks.
I am an Artist / Vendor; can I receive a refund for my booth space or rollover my space to Naka-Kon 2021?
Yes, we will offer both options to artists and vendors. We will be contacting all artists and vendors directly to confirm their choice. We hope to finish this process by the first week of April. For artists and vendors who haven’t received an email from us by March 23, 2020, please contact email@example.com.
What if I don’t fill out the refund / rollover request form?
We will automatically rollover your membership for Naka-Kon 2021 if a request form is not filled out by March 27, 2020.
Why can’t I receive my refund now?
We are working as fast as we can to process thousands of pre-registered attendees. There are various moving parts at play, and we're working as quickly and efficiently as possible.
If you have not received your refund by May 1st, please contact firstname.lastname@example.org. Thank you for your patience and understanding in this difficult time.